Service Notice: We provide premium IPTV subscriptions. We are not the creators of the HotPlayer app; it is a third-party media player used to access our services.
At HotPlayer, we stand behind the quality of our 2026 infrastructure with a 7-day satisfaction guarantee.
If you are not 100% satisfied with your HOTPLAYER IPTV SUBSCRIPTION, you are eligible for a full refund within the first 7 days of your purchase.
Before requesting a refund, our VIP Support team is available 24/7 to help resolve any setup or buffering issues on your device.
Refunds are not applicable to the 24-hour paid trials ($2) or for accounts that have violated our terms of service (e.g., multi-room use on single-device plans).
Once approved, refunds are processed within 3–5 business days and returned to your original payment method.
Contact our billing department via WhatsApp for instant processing.
Contact Billing Support